Refund policy

Last updated: August 2, 2026

Before payment

Confirm the game, platform, region, account details, delivery method, price, and warranty before paying. Ask for clarification when any information is unclear.

Warranty shown on listings

Each listing states its warranty period. A value of zero days means no post-delivery warranty is offered. Any extra promise must be confirmed in writing before payment.

Refund review

A refund request can be reviewed when the delivered account materially differs from the listing, delivery does not occur, or access fails within the stated warranty because the supplied details were invalid.

Situations normally excluded

Refunds are normally unavailable for buyer error, incompatible platform or region, changes made by the buyer, loss of credentials, account sharing, rule violations after delivery, publisher enforcement, or events outside the stated warranty.

How to request review

Contact Torn Deals promptly. Include the listing title, payment evidence, delivery time, and a clear description of the problem. Never send passwords or recovery codes in public messages.

Consumer rights

Nothing in this policy removes rights that cannot legally be excluded in the buyer’s country.